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PRIVACY POLICY


Our Commitment to Privacy and Security

THE SECURITY OF YOUR PERSONAL DATA IS IMPORTANT TO US

Sculpture House values the privacy and security of our online customers and website visitors. To better protect your security, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

WHAT WE NEED TO COLLECT

We only collect basic personal data about you which does not include any special types/categories of information or location-based information. This does however include name, address, email etc.1  We collect only the data that is necessary for us to contract with you when you purchase goods or services from us. Our company will be what’s known as the ‘Controller’ of the personal data you provide to us.

WHY WE NEED TO COLLECT IT

On some pages, you can order products and/or make requests. We need to collect data that is contractually required for us to process an online payment, to deliver your purchased product, to process your queries as well as to meet our statutory reporting obligations. In such cases, we don’t need to get your consent (since we can’t fulfill our contract without the data) but we still want you to know how carefully we manage the protection of that data. We will not collect any personal data from you that we do not need in order to provide and oversee these services to you.

The Way We Use Information

WHAT WE DO WITH IT

All personal data we collect is processed by our Staff, and, for the purposes of IT hosting and maintenance, this information is located on servers that are covered by the Privacy Shield. We will only share your data with third parties where legally required to do so.

We use the information you provide about yourself when placing an order and/or processing a return or replacement only to complete that order, refund or replacement. We do not share this information with outside parties except to the extent necessary to complete that order, refund or replacement. No third-parties have access to your personal data unless the law allows them to do so.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We may use non-identifying and aggregate information to better design our website.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. Our online store allows our administrators to anonymize and delete your personal data in a timely and responsible manner and allows you to request the immediate deletion of your data once the transaction is full and final and we have met our statutory reporting obligations. You will find an option to delete the data on your account page. (You will not be able to delete data where we have an overriding obligation to retain it.)

HOW LONG WE KEEP IT

We have a formal retention period which requires us to keep details of your transactions for a period of six years from the date of the transaction in order to meet our statutory reporting obligations in respect of our formal accounts as well as in terms of tax reporting. After that point, your data will be deleted.

WHAT WE WOULD ALSO LIKE TO USE THIS INFORMATION FOR ON A LIMITED BASIS

We would however like to use your name and email address to inform you of our important announcements, future offers and similar products. This information is not shared with third parties. Of course, you can unsubscribe at any time via phone, email or our website.

WHAT ARE YOUR RIGHTS

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. In order to exercise these rights, or if you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the relevant supervisory authority.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

You can shop at www.sculpturehouse.com with confidence. We are fully in compliance with the Payment Card Industry Data Security Standard (PCI DSS requirements.

We have partnered with Authorize.Net, a leading payment gateway since 1996, and PayPal, the leading worldwide online payments system, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway and PayPal Payment processing manage the complex routing of sensitive customer information through the electronic check and credit card processing networks. The companies adhere to strict industry standards for payment processing, including compliance with the Payment Card Industry Data Security Standard (PCI DSS). For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy and the PayPal Privacy Policy

www.sculpturehouse.com is registered with the Authorize.Net Verified Merchant Seal program.

Our Commitment to Children's Privacy

Sculpture House values protecting the privacy of the very young. For that reason, we do not knowingly collect or maintain information at our website from those we know are under 13, and our site is not directed to anyone under 13. Contact us if you believe that we have mistakenly or unintentionally collected information from a child under the age of 13.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting us. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access. We use this procedure to better safeguard your information. You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error. As above states, to protect your privacy and security, we will also take reasonable steps to verify your identity before granting making corrections. We use this procedure to better safeguard your information.

Revisions to This Privacy Policy

Sculpture House reserves the right to revise, modify and update this Privacy Policy from time to time. Please refer to this Policy often to note any such revisions, modifications or updates.

How to Contact Us

Should you have other questions or concerns about these security policies, please contact us.


1 We do not store or process any cardholder data on our systems or premises but rely entirely on a third party(s) to handle all these functions. The third party(s) handling storage, processing, and/or transmission of cardholder data is PCI DSS compliant.

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